/Glen D'Souza

About Glen D'Souza

Paranoia is part of who he is. Ideas come to him when he is either running or swimming. Movie Buff. Tech and wildlife enthusiast. He hopes to be a licensed sky diver one day.

3 Steps to audit your retail stores. Comfortably.

Let’s imagine you have an outsourced field team. Typically people who are not part of your payroll. Field personnel who are the hard to coordinate with. And now, you expect them, to audit your stores, send you the updates. They obviously share the audit info using communication channels such as email, orphan Excel sheets and calls.
By |February 6th, 2017|Blogs|0 Comments

Why does my top sales performer need a sales enabling application?

While attending a recent sales meet where our application was being launched, I encountered the Moby Dick of all Q and A rounds. “I have been the top performer for the past two years. I speak the local language and my sales number reflect my connect with the customers. Why do I need a sales enabling application? Is this really to help me or to monitor me? I don't need it! I think.” said an enthusiastic attendee sitting right in the front row.
By |October 15th, 2016|Blogs|0 Comments

Are they :) OR are they :( – Deciphering customer satisfaction levels

When you’re developing/refining products and services, customer opinions and satisfaction play a pivotal role. Your customer’s opinions about your field team, stores, products, services, after-sales services and maybe even your Website will affect their LTV (life time value) and also whether or not they are willing to be advocates of your brand.
By |August 8th, 2016|Blogs|0 Comments

Product codes, heavy no more.

Jim, a pharma field sales rep has scheduled a meeting with a doctor. He packs his product and code documents and is off to his meeting. During the meeting, the doctor questions him on various products, their codes, their specification and obviously differences in specification.
Jim pulls up his product code booklet to answer the questions and this is what he notices:
a)He is lost for thought when the doctor keeps shooting different product specification at him
b)The doctor loses patience and interest when he fails to keep up with his requests of information on near-equivalent codes.
c)He is out of the doctor’s cabin because he ran out of time and the doctor had to tend to his patients.
d)He also has paper cuts from turning pages too quickly. They hurt.
Jim is his firm’s top sales performer and the meeting that went south wasn’t his fault.
Have you and your sales team faced this situation? You probably have.
Quick searches. Organised data. Smart sales companion. Its what they want.
The need of the hour is a tool. A tool that is easy to use but has everything the sales front line requires to pull out product codes quickly.
The sales front line requires a tool that:
1)Helps to search codes quickly and effortlessly
2)Helps filter searches based on product specifications
3)Helps in making every customer facing minute count
Near-equivalent codes. They are different but not different.
They are codes that vary because of the subtlest of difference. Near-equivalent codes could be the difference between a positive sale and a lost call.
What the sales front line requires:
1)A tool that not only provides codes but also displays their near equivalents.
2)Once the codes are displayed, an option to compare all codes would be the icing on the cake
Bsharp’s Code Search
Our experience with field teams across industries […]

By |July 31st, 2015|Blogs, Intelligent Showcases|0 Comments