- Streamline your c-sat data collection mechanism
- Minimize handwritten input- You are asking for trouble if you are relying on collecting and deciphering hand-written satisfaction form. This only wastes time and causes headaches.
- Keep the data collating process to a minimum- Data collation opens the floodgates for data to escape (yes, they do) and errors.
Once you have these elements factored in, here is what you need to help you efficiently collect c-sat data:
A platform that connects all your stores.
Adding users and assigning customers:
What you need is a platform that lets you be in sync with your team. You should be able to add your field personnel and then assign stores/customer to them. Reassigning should be a possibility and should be seamless.
Flexible form builder
You should be able to deploy flexible report formats and include fields such as text, number, email, date, multiple choice, image and voice within them.
Your products change, so do your customer tastes and likes. You will have to change your c-sat forms as and when the market takes its various shapes. The ability to deploy forms as and when you want is a must and having the ability to set its frequency is great.