Enable your contact center team

Engage, Educate, Equip the sales team for success.

How do you enable your team for the devils? Details. Objections. Competition.
Handle the details with natural language FAQs.

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How do you enable your team for the devils? Details. Objections. Competition.
Handle the details with natural language FAQs.

Check Video

Business of customer experience

We know it takes weeks of work to deliver a moment of customer experience.

The agent needs to be up to speed on process, skills, communication and product knowledge. They should be aware of the latest campaigns running.

Share documents, videos, weblinks, trainings through the Bsharp Learn. Deploy a list of pre-made trainings. Assess and certify them.

Deliver the customer moment of truth with continuous learning and engagement on Bsharp Learn.

Business of customer experience

We know it takes weeks of work to deliver a moment of customer experience.

The agent needs to be up to speed on process, skills, communication and product knowledge. They should be aware of the latest campaigns running.

Share documents, videos, weblinks, trainings through the Bsharp Learn. Deploy a list of pre-made trainings. Assess and certify them.

Deliver the customer moment of truth with continuous learning and engagement on Bsharp Learn.

Practice customer product pitches

Are the key words there? Is the messaging hierarchy in order? Is agent expressing sufficient enthusiasm? Is there an innovation in the pitch?

Many parameters determine the success of an on-phone pitch.

Now, team leaders and trainers can phase shift the pitch review process. Teams can share the pitch online after practice. Leaders can review, rate, provide feedback and if required ask for a new version.

Get the pitch perfect for every single customer interaction with Bsharp Learn.

Practice customer product pitches

Are the key words there? Is the messaging hierarchy in order? Is agent expressing sufficient enthusiasm? Is there an innovation in the pitch?

Many parameters determine the success of an on-phone pitch.

Now, team leaders and trainers can phase shift the pitch review process. Teams can share the pitch online after practice. Leaders can review, rate, provide feedback and if required ask for a new version.

Get the pitch perfect for every single customer interaction with Bsharp Learn.

High frontline team attrition?
Engage and develop for retention. Follow a proven way to induct.

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High frontline team attrition?
Engage and develop for retention. Follow a proven way to induct.

Check video