We know it takes weeks of work to deliver a moment of customer experience.
The agent needs to be up to speed on process, skills, communication and product knowledge. They should be aware of the latest campaigns running.
Share documents, videos, weblinks, trainings through the Bsharp Learn. Deploy a list of pre-made trainings. Assess and certify them.
Deliver the customer moment of truth with continuous learning and engagement on Bsharp Learn.